Frequently Asked Questions
On receipt of your form, your booking will be processed by the Bell Shakespeare Box Office. The current processing time is approximately one week, so you should receive your tickets within two weeks of placing your order.
If you are buying a package for another person or purchasing a package as a gift, you will need to provide their details so they can receive the benefits available to them as a package holder. This also allows them to make changes to the ticket bookings on your behalf as required.
If there is not enough space on the form, please provide a separate piece of paper with your companions’ details.
Of course! You just need to enclose your forms in the same envelope or email them through together.
Each ticket order in 2020 is subject to a single transaction fee of $6.60 regardless of how many tickets you purchase or how you pay for them.
A concession discount is available to full-time students, Seniors, Australian Social Security, Veterans’ Affairs, or Health Care Card Holders. To be eligible for the discount, a copy of the relevant card must be provided to the Box Office before your tickets will be issued. Proof of concession can be mailed or emailed to us.
People aged 30 years and under at the time of booking can purchase a package or single tickets at a discounted rate (subject to availability, limit of 4 tickets per transaction). Proof of age, which must be supplied when booking, can be mailed or emailed to us. Identification may also be required on entry to the theatre.
Under 30 tickets are strictly limited and are only available for Sunday, Tuesday and Wednesday performances.
It is a condition of sale that entry to the theatre will only be permitted during a suitable break in the performance or at interval if there is no suitable break. This also applies if you leave the auditorium during the performance. We recommend you arrive at the theatre at least 20 minutes prior to the performance to avoid missing any of the action!
Information on each play is available through What’s On. Details such as running times and intervals are not always known when tickets are first on sale, so check back at a later date if the information you are after is not available yet.
Yes. If you have any access issues (sight, wheelchair, etc) you can note these in the ‘Seating Requirements’ section on your booking form or when booking single tickets discuss your requirements with the relevant box office
See venue information above for full details on parking at each venue.
If you misplace your tickets before the performance, you are advised to contact the box office from which you purchased your tickets to confirm the date of the performance that you’re attending (if you’re unsure). Replacement tickets can only be issued on the day of the performance at the venue box office from one hour prior to performance start time.
If you are a season package holder or member your first exchange per production is free. To exchange your tickets, please return them with a note indicating your new date selection to Box Office, Bell Shakespeare, PO Box 10, Millers Point NSW 2000. Tickets must be received by Bell Shakespeare at least two (2) working days before the original performance date. If you have purchased single tickets, you need to contact the box office from which you bought the tickets and an exchange fee will apply. All exchanges are subject to availability.
Unfortunately, it is not possible to exchange your tickets within 48 hours of the performance.
Tickets cannot be refunded after purchase except as outlined in the Live Performance Australia Ticketing Code of Practice (This can be downloaded here).
Tickets may be exchanged, subject to availability, up to 48 hours prior to your booked performance. Ticket exchanges are only possible for a different performance of the same production. Further conditions and fees may apply.
The Bell Shakespeare enews keeps theatregoers informed of our latest productions, special ticket offers and general information about the Company. It is sent every 4–6 weeks, providing you with regular information in an eco-friendly format. Sign up for the e-newsletter in the footer below.
All funds raised underpin our long-term strategies of delivering meaningful education and community initiatives and inspiring Australian productions of Shakespeare’s plays, employing Australian actors, creative teams and theatre workers, and touring throughout every state and territory in Australia. Every dollar we raise helps, and we welcome you to donate.
As much as we’d like to perform in every city, every year, a number of factors determine our touring schedules:
Venue availability: we don’t have control of dates for seasons in venues so tours are built around dates that are offered. Tours need to run from city to city without a break as we cannot afford ‘down’ weeks.
Cast availability: the length of seasons and therefore how far a show can tour is limited by cast availability. In earning a wage, actors on the whole have multiple contracts within a year meaning they carefully allocate time for each production they are working on.
Touring funding: the Company receives some support from the Federal and NSW governments to cover some touring costs, however it is provided on the basis of venue demand for our productions, i.e., we respond to demand from communities through their local venues for our work.
Audience sizes: with touring parties ranging from 10 to more than 20 people, touring productions of the scale the Company produces is a very expensive exercise. The level of income we expect to raise through the box office and performance fees is an important factor in determining the viability of a tour.
What we do: produce a range of work differing in scale and taking into account the factors set out above to ensure, as far as possible, that the Company is able to visit each state and territory with at least one production each year.