Frequently Asked Questions

Frequently Asked Questions

HOW CAN I BUY A SEASON PACKAGE?

Online
Book your season package online – there’s no need for forms if you prefer the web!

By Post or Email
Download and print a booking form for Sydney, Melbourne or Canberra.

Email the booking form to boxoffice@bellshakespeare.com.au

Mail the booking form to us at the following address:

2016 Season
Bell Shakespeare
Reply Paid 10
Millers Point NSW 2000

Please note that a postage stamp is not required.

By Phone
Call the Bell Shakespeare subscriptions team on 1300 305 730.

When will I receive my tickets?
On receipt of your form, your booking will be processed by the Bell Shakespeare Box Office. The current processing time is approximately one week, so you should receive your tickets within two weeks of placing your order.

Do I need to fill out the companion details on the booking form?

If you are buying for other people, we would like to provide them with the same package holder benefits. If there is not enough space on the form, please provide a separate piece of paper with your companions’ details. Your companion will then receive exclusive behind-the-scenes reading and have access to exclusive offers throughout the year.

Can I sit with my friends?

Of course! You just need to enclose your forms in the same envelope or email them through together.

Can I purchase additional tickets?
As a package holder, you can purchase additional tickets for family and friends at a discounted rate. These will be ticketed for the same performance you have selected for your package and you will be seated together.

How do I buy a package or tickets as a gift?
Gift vouchers can be arranged by calling the Bell Shakespeare Box Office on 1300 305 730.

What is the transaction fee?
Each booking form in 2016 is subject to a single transaction fee of $6.60 regardless of how many packages or tickets you purchase or how you pay for them.

Who is eligible for the concession price?
A concession discount is available to full-time students, Seniors, Australian Social Security, Veterans’ Affairs, or Health Care Card Holders. To be eligible for the discount, a copy of the relevant card must be provided to the Box Office before your tickets will be issued. Proof of concession can be mailed or emailed to us.

What are Under 30 tickets?
People aged 30 years and under at the time of booking can purchase a package or single tickets at a discounted rate (subject to availability, limit of 4 tickets per transaction). Proof of age, which must be supplied when booking, can be mailed or emailed to us. Identification may also be required on entry to the theatre.

What happens if I’m running late for the performance?
It is a condition of sale that entry to the theatre will only be permitted during a suitable break in the performance or at interval if there is no suitable break. This also applies if you leave the auditorium during the performance. We recommend you arrive at the theatre at least 20 minutes prior to the performance to avoid missing any of the action!

How long is the show?
Information on each play is available through What’s On. Details such as running times and intervals are not always known when tickets are first on sale, so check back at a later date if the information you are after is not available yet.

I need to sit in a specific area in the theatre, can you help?
Yes. If you have any access issues (sight, wheelchair, etc) you can note these in the ‘Seating Requirements’ section on your booking form or when booking single tickets discuss your requirements with the relevant box office.

I am visiting the Sydney Opera House for the first time, where is it?
Find out more information about the Sydney Opera House here.

I am visiting the Arts Centre Melbourne for the first time, where is it?

Find out more information about the Arts Centre Melbourne here.

I am visiting the Canberra Theatre Centre for the first time, where is it?
Find out more information about the Canberra Theatre Centre here.

Where can I park when I come to a performance?
See venue information above for full details on parking at each venue.

What if I misplace my tickets?
If you misplace your tickets before the performance, you are advised to contact the box office from which you purchased your tickets to confirm the date of the performance that you’re attending (if you’re unsure). Replacement tickets can only be issued on the day of the performance at the venue box office from one hour prior to performance start time.

How can I exchange my tickets?
If you are a package holder your first exhange per production is free. To exchange your tickets, please return them with a note indicating your new date selection to 2016 Season, Bell Shakespeare, PO Box 10, Millers Point NSW 2000. Tickets must be received by Bell Shakespeare at least two (2) working days before the original performance date. If you have purchased single tickets, you need to contact the box office from which you bought the tickets and an exchange fee will apply. All exchanges are subject to availability.

Can I exchange my tickets on the day of a performance?
Unfortunately, it is not possible to exchange your tickets within 48 hours of the performance.

Can I get a refund?
Tickets cannot be refunded after purchase except as outlined in the Live Performance Australia Ticketing Code of PracticeThis can be downloaded here ). Tickets may be exchanged, subject to availability, up to 48 hours prior to your booked performance. Ticket exchanges are only possible for a different performance of the same production. Further conditions and fees may apply.

What is the Bell Shakespeare e-newsletter?
The Bell Shakespeare e-newsletter aims to keep theatregoers informed of our latest productions, special ticket offers and general information about the Company. The e-newsletter will be sent every 4–6 weeks, providing you with regular information in an eco-friendly format. Sign up for the e-newsletter here.

Why donate to Bell Shakespeare?
Bell Shakespeare’s annual giving programme, the Supporting Cast, is at the heart of all our activities. All funds raised underpin our long-term strategies of delivering meaningful education initiatives and inspiring Australian productions of Shakespeare’s plays, employing Australian actors, creative teams and theatre workers, and touring throughout every state and territory in Australia.

Why don’t you tour to my city?
As much as we’d like to perform in every city, every year, a number of factors determine our touring schedules:

Venue availability: we don’t have control of dates for seasons in venues so tours are built around dates that are offered. Tours need to run from city to city without a break as we cannot afford ‘down’ weeks.

Cast availability: the length of seasons and therefore how far a show can tour is limited by cast availability. In earning a wage actors on the whole have multiple contracts within a year meaning they carefully allocate time for each production they are working on.

Touring funding: the Company receives some support from the Federal and NSW governments to cover some touring costs however it is provided on the basis of venue demand for our productions, i.e., we respond to demand from communities through their local venues for our work.

Audience sizes: with touring parties ranging from 10 to more than 20 people, touring productions of the scale the Company produces is a very expensive exercise. The level of income we expect to raise through the box office and performance fees is an important factor in determining the viability of a tour.

What we do: produce a range of work (anywhere between 3 to 5 works in a particular year) differing in scale and taking into account the factors set out above to ensure, as far as possible, that the Company is able to visit each state and territory with at least one production each year.

How can I audition for Bell Shakespeare?
General Auditions are held every couple of years. Keep an eye on our Job Opportunities page for updates.